Please read these terms carefully before using the to123 platform. Your use of our services constitutes acceptance of these terms.
You must be at least 21 years old to create an account and use our platform.
Identity verification (KYC) is required before your first withdrawal.
Multiple accounts are prohibited and may result in suspension.
All bonuses have specific wagering requirements that must be met.
In these Terms and Conditions, unless the context otherwise requires, the following terms shall have the meanings set forth below:
By registering an account, accessing, or using any part of the to123 platform, you acknowledge that you have read, understood, and agree to be bound by these Terms and Conditions, as well as our Privacy Policy and Responsible Gaming policy. If you do not agree to these terms, you must immediately cease using our services.
to123 reserves the right to modify, amend, or update these Terms and Conditions at any time without prior notice. Continued use of the platform after such changes constitutes your acceptance of the revised terms. We encourage you to review this page periodically to stay informed of any updates.
These terms constitute a legally binding agreement between you and to123. By using our platform, you represent and warrant that you have the legal capacity to enter into this agreement and that all information you provide is accurate and truthful.
Age Restriction: You must be at least 21 years of age to register and use the to123 platform. This is a strict requirement enforced through our identity verification process.
To be eligible to use the to123 platform, you must meet the following criteria:
You acknowledge that online gambling regulations vary by jurisdiction. to123 operates under international licensing and is not licensed or regulated by Indonesian authorities. You are solely responsible for ensuring that your use of our platform complies with the laws applicable in your location. We do not provide legal advice regarding the legality of online gambling in your jurisdiction.
to123 reserves the right to request proof of age and identity at any time. Failure to provide satisfactory verification documents within a reasonable timeframe may result in account suspension and forfeiture of any funds or winnings.
To access the full features of the to123 platform, you must create a personal account. During registration, you agree to provide accurate, current, and complete information including your full legal name, date of birth, residential address, email address, and phone number. You must update this information promptly if it changes.
Each User is permitted to hold only one account on the to123 platform. Creating multiple accounts (also known as "duplicate accounts") is strictly prohibited and may result in the closure of all accounts and forfeiture of funds and winnings. If you forget your login credentials, please use the account recovery feature rather than creating a new account.
You are responsible for maintaining the confidentiality of your account credentials (username and password). You must not share your login information with any third party. Any activity that occurs under your account is your responsibility, regardless of whether you authorized such activity.
If you suspect that your account has been compromised or accessed without authorization, you must notify to123 immediately via live chat or email at [email protected]. We recommend using a strong, unique password and enabling two-factor authentication if available.
In compliance with international anti-money laundering (AML) and Know Your Customer (KYC) regulations, to123 requires all users to verify their identity before processing withdrawal requests. You may be asked to provide copies of government-issued identification (Indonesian National ID/KTP, passport, or driver's license), proof of address, and a selfie holding your ID document.
Verification typically takes 1-24 hours. During this period, your account remains active for deposits and gaming, but withdrawal requests may be delayed until verification is complete. Failure to complete verification may result in account suspension and inability to access funds.
to123 accepts deposits via Indonesian bank transfer (BCA, BRI, BNI, Mandiri, CIMB Niaga, OCBC NISP, Bank Permata, BSI), e-wallets (OVO, DANA, GoPay, ShopeePay, LinkAja), and credit/debit cards (Visa, Mastercard). The minimum deposit amount is Rp 10.000. Deposits are typically credited to your account within minutes.
You confirm that all funds deposited into your to123 account are from legitimate sources and that you have the legal right to use such funds for gambling purposes. to123 reserves the right to investigate the source of any deposits and may request additional documentation if suspicious activity is detected.
Deposits may be subject to fees imposed by your bank or payment provider, though to123 does not charge deposit fees. Currency conversion charges may apply if depositing in a currency other than Indonesian Rupiah (IDR).
Withdrawal requests can be made to the same bank account or e-wallet used for deposits, following successful identity verification. The minimum withdrawal amount is Rp 50.000. Most withdrawal requests are processed within 5-15 minutes during banking hours (Monday-Sunday, 08:00-22:00 WIB).
to123 reserves the right to delay or decline withdrawal requests if we have reasonable grounds to suspect fraudulent activity, money laundering, bonus abuse, or violation of these terms. In such cases, we may conduct a detailed investigation and request additional documentation before processing the withdrawal.
If you have active bonus funds or have not met the wagering requirements for a claimed bonus, your withdrawal may be restricted until these requirements are satisfied. Attempting to withdraw before completing wagering requirements may result in forfeiture of the bonus and any associated winnings.
to123 is committed to preventing money laundering and terrorist financing. All deposits must be wagered at least once before withdrawal (unless justified by exceptional circumstances). Large or unusual transaction patterns will be flagged for review. We cooperate with law enforcement and regulatory authorities and may report suspicious activity as required by law.
to123 offers various bonuses and promotions including welcome bonuses, deposit bonuses, cashback, free spins, and loyalty rewards. All bonuses are subject to specific terms and conditions, which are published on the promotions page and must be read carefully before claiming any offer.
Unless otherwise stated, all bonuses require wagering (also called "rollover" or "playthrough") before funds can be withdrawn. Wagering requirements are expressed as a multiple of the bonus amount or the bonus plus deposit amount (e.g., "30x bonus" or "30x bonus + deposit"). You must wager the specified amount on eligible games before the bonus balance is converted to withdrawable cash.
Different games contribute differently to wagering requirements. Typically, slots contribute 100%, while table games may contribute 10-20%, and some games may not contribute at all. Maximum bet limits (usually Rp 25.000 per bet) apply while any bonus is active. Exceeding this limit may void the bonus and associated winnings.
Bonuses are intended for recreational players only. to123 reserves the right to withhold or confiscate bonuses and winnings if we detect bonus abuse, including but not limited to: using bonuses across multiple accounts, coordinated betting with other players, exploiting software errors, or any other activity that violates the spirit of the promotion.
Bonuses have expiration dates, typically ranging from 7 to 30 days after issuance. If you do not complete the wagering requirements within the specified timeframe, the bonus and any associated winnings will be forfeited. Only one bonus can be active at a time unless explicitly stated otherwise.
All bets placed on the to123 platform are final and cannot be cancelled or modified once confirmed. You are responsible for ensuring that your bets are correct before submitting them. In the event of an obvious error (such as incorrect odds displayed due to a technical glitch), to123 reserves the right to void the affected bets and refund stakes.
Sports betting results are determined according to the official outcome as declared by the relevant sporting authority or league. If an event is postponed, abandoned, or cancelled, bets may be voided or settled according to our sports-specific rules, which are available on our platform. Settlement of bets is typically completed within 24 hours of event conclusion, though complex markets may take longer.
All casino games on the to123 platform use certified Random Number Generator (RNG) technology or live dealers to ensure fair and unbiased outcomes. RTP (Return to Player) percentages are published for all games and represent the theoretical long-term payout rate. Individual session results may vary significantly from published RTP due to variance.
In the event of a disconnection during gameplay, any completed game rounds will be settled according to their outcome, and your balance will be updated accordingly. Unfinished game rounds may be voided or completed automatically by the game server, depending on the specific game rules. to123 is not liable for losses caused by internet connectivity issues on your end.
If a software malfunction, error, or defect affects game outcomes or payouts, to123 reserves the right to void the affected game rounds and refund all stakes. We are not responsible for third-party software errors, and any disputes regarding game outcomes should be directed to our customer support team for investigation.
The following activities are strictly prohibited on the to123 platform. Engaging in any of these activities may result in immediate account suspension, confiscation of funds, and legal action where applicable:
to123 employs sophisticated monitoring systems to detect suspicious activity. We reserve the right to investigate any account at any time and to take appropriate action, including withholding withdrawals pending investigation, closing accounts, and reporting suspected criminal activity to law enforcement authorities.
to123 strives to provide a reliable and secure platform, but we cannot guarantee uninterrupted or error-free service. The platform is provided "as is" without warranties of any kind, either express or implied. to123 shall not be liable for any direct, indirect, incidental, consequential, or punitive damages arising from your use of the platform, including but not limited to:
In no event shall to123's total liability to you for all claims exceed the amount of funds you have deposited into your account in the preceding three months. This limitation applies regardless of the legal theory upon which the claim is based.
You agree to indemnify, defend, and hold harmless to123, its officers, directors, employees, and agents from any claims, damages, losses, liabilities, and expenses (including legal fees) arising from your breach of these Terms and Conditions, your violation of any law, or your infringement of any third-party rights.
You may request to close your account at any time by contacting customer support. Upon closure, you will be able to withdraw any remaining balance, provided you have met all wagering requirements and there are no pending investigations. Closed accounts cannot be reopened, and you must create a new account if you wish to use the platform again in the future (subject to not having been previously banned for terms violations).
to123 reserves the right to suspend or permanently terminate your account at any time, with or without notice, if we believe you have violated these Terms and Conditions, engaged in fraudulent activity, or for any other reason at our sole discretion. Reasons for termination may include but are not limited to:
If your account is terminated for breach of these terms, to123 reserves the right to confiscate any remaining balance, including deposits and winnings. In cases of suspected criminal activity, we may report the matter to appropriate authorities before processing any withdrawals.
If you feel that gambling is negatively affecting your life, you may request self-exclusion for a specified period (1 month, 3 months, 6 months, or permanent). During the self-exclusion period, you will not be able to access your account, and we will refuse any attempts to create new accounts. For more information, please visit our Responsible Gaming page.
These Terms and Conditions shall be governed by and construed in accordance with international commercial law principles and the laws of the jurisdiction in which to123 is licensed to operate. Any disputes arising from or relating to these terms or your use of the platform shall be resolved through good-faith negotiation between you and to123.
If you have a complaint or dispute regarding the to123 platform, you must first contact our customer support team via live chat or email at [email protected]. We will make every reasonable effort to resolve the issue within 14 business days. If you are not satisfied with our resolution, you may escalate the matter to our compliance department for further review.
In the event that a dispute cannot be resolved through internal channels, both parties agree to submit to binding arbitration in accordance with international arbitration rules. The language of arbitration shall be English, and the arbitration shall take place in a neutral jurisdiction agreed upon by both parties.
You agree that any dispute resolution proceedings will be conducted only on an individual basis and not in a class, consolidated, or representative action. You waive any right to participate in a class action lawsuit or class-wide arbitration against to123.
If you have any questions, concerns, or require clarification regarding these Terms and Conditions, please do not hesitate to contact our customer support team:
Our customer support team is fluent in English and Indonesian and is committed to providing prompt, professional assistance with any questions or issues you may encounter.
Important: By continuing to use the to123 platform after reading these Terms and Conditions, you confirm that you understand and accept all provisions outlined herein. If you do not agree with any part of these terms, you must immediately cease using our services.
If you need clarification on any of these terms or have specific questions about your account, we're here to help.